Returns & Exchanges

At Nekoyanin, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unused condition. Whether you need a different size or a full refund, our team is here to ensure a smooth and hassle-free process.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to select the items you wish to return and provide a brief reason for the request.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all tags are attached and a copy of your packing slip is included inside.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.