Frequently Asked Questions
Everything you need to know about your Nekoyanin experience.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days. Once your order is processed, you will receive a tracking number via email to monitor your package's journey.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
Do you ship internationally?
Yes, Nekoyanin ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking link. You can also track your status directly through the 'Order History' section of your account.
Are your products covered by a warranty?
All Nekoyanin products come with a 1-year limited warranty against manufacturing defects. If you encounter any quality issues, please reach out to our customer service team immediately.